General Conditions of Sale RPtronics - LE SERBON A

Article 1: APPLICATION OF CONDITIONS

The Seller is defined below as RPtronics - LE SERBON A.
The Buyer is defined below as any natural or legal person, company, business, association, individuals using the RPtronics - LE SERBON A site who is a signatory and accepts these general terms and conditions of sale. The general terms and conditions of sale apply exclusively to all sales concluded by RPtronics - LE SERBON A both on its own behalf and on behalf of its principals. All other conditions are binding on the Seller only after written confirmation from it. The information given on the RPtronics - LE SERBON A site for catalogs, photographs, price lists, notes, etc. is given for information purposes only and may, as such, be modified by the Seller without notice. The mere fact of placing an order or accepting an offer from the Seller implies unconditional acceptance of these general terms and conditions of sale. These general terms and conditions of sale may be modified at any time and without notice by RPtronics - LE SERBON A, the modifications then being applicable to all subsequent orders. RPtronics - LE SERBON A may occasionally modify certain provisions of its general terms and conditions of sale, so we strongly advise the Buyer to reread them before each order validation. The Buyer acknowledges being fully informed of the fact that his agreement regarding the content of these general terms and conditions of sale does not require the handwritten or electronic signature of this document, insofar as the Buyer wishes to order the products presented in the RPtronics - LE SERBON A online store. The Buyer is deemed to accept without reservation all of the provisions set out in these general terms and conditions of sale.

Article 2: ORDERS

Offers are valid within the limits of available stocks at our suppliers. In the event of a quote, the offer will remain valid for seven clear days unless otherwise stipulated on it. We take the greatest care in putting online essential information and characteristics on the products, in particular through technical descriptions from our various partner suppliers and photographs illustrating the products.

2-1: DESCRIPTION OF PRODUCTS

The essential characteristics of the products are indicated in the product sheet, generally containing a photograph of the product and indicating its particularities. The Seller's suppliers may change the technical composition of the products without notice. RPtronics - LE SERBON A is entitled at any time to update, improve its technical sheets or withdraw its products and/or peripheral products from sale.

2-2: AVAILABILITY OF PRODUCTS

In the event of unavailability of an ordered product, RPtronics - LE SERBON A may provide a product of equivalent quality and price. Offers are valid subject to availability from RPtronics - LE SERBON A's suppliers. The Seller undertakes to inform the Buyer by email within eight clear days and to indicate a waiting period for receipt of this product in the event of availability after placing the order. In the event of partial unavailability of the products, RPtronics - LE SERBON A may be required to split the order. Thus, the available products may be sent when all the other products are available. In the event of unavailability of an ordered product, in particular due to the Seller's suppliers, the Buyer will be informed as soon as possible and will have the option of canceling his order. The Buyer will then have the choice of requesting reimbursement of the sums paid within 30 days at the latest of their payment, by transfer, or of waiting for the availability and delivery of the products.

2-3: STEPS TO COMPLETE THE ORDER

The Buyer may order by creating a customer account with a username and password, or order without opening an account, if he is an individual. The order will only be definitively registered after the various information has been provided and final validation. When the Buyer registers the order by selecting a payment method, the sale is deemed to be concluded. The Buyer's validation of the order constitutes an electronic signature which has the same value, between the parties, as a handwritten signature. RPtronics - LE SERBON A reserves the right to cancel or refuse any order from a Buyer with whom there is a dispute relating to the payment of a previous order.

2-4: CANCELLATION OF THE ORDER

The order placed on the RPtronics - LE SERBON A website is automatically cancelled if payment is not received within 8 clear days. From the moment the Buyer has validated his order, he is considered to have knowingly accepted and adhered without restrictions or reservations to these general conditions of sale. The prices, volumes and quantities of the products offered for sale and ordered. The Buyer's order must be confirmed by RPtronics - LE SERBON A by sending an e-mail. RPtronics - LE SERBON A recommends that the Buyer keep this information on a paper or electronic document.
The Buyer has a withdrawal period of 14 days, without having to justify himself. He makes the request, by email or mail, to RPtronics - LE SERBON A. The cancellation is immediately taken into account (excluding weekends and public holidays), and the refund made within 24 hours, by crediting the Buyer's bank card.

Article 3: PRICES

The prices on the RPtronics - LE SERBON A website are indicated in United States Dollars (USD), excluding delivery costs and any technical costs that will be indicated before the order is validated. The prices appearing on the order after its validation and registration are firm and final. If the prices drop after the order is validated, the Seller will not be able to compensate the Buyer for the difference under any circumstances. If the prices increase, the Seller undertakes to deliver to the Buyer at the price set at the time of the order. Payment of the full price must be made when the order is placed. At no time may the sums paid be considered as a deposit or down payment. The full amount of the order will be collected when the order is validated (debited from the bank card used for the transaction), or, in the case of payment by transfer, upon receipt.

Article 4: DELIVERY

The products are delivered to the address indicated by the Buyer when ordering, within 2 to 3 days. The order is shipped with a tracking number provided by the carrier. The Buyer must check the completeness and conformity of the information provided. Delivery times are indicated in working days and are to be considered once the order has been validated. A delay in delivery can in no case give rise to any compensation or penalty whatsoever. The Seller invites the Buyer to report any delay in delivery exceeding three days in order to allow him to start an investigation with the carrier. Investigation times may vary from 2 to 3 days, depending on the carrier. If during the investigation period, the package is found, it will be sent immediately to the place of delivery stipulated by the Buyer. During this investigation period, no refund, credit or return of replacement goods can be made. The Seller will keep the Buyer informed in a timely manner of the cases and events listed above. In all cases, delivery on time can only take place if the Buyer is up to date with its obligations towards the Seller, whatever the cause.

Article 5 : TRANSPORT

Unless expressly agreed otherwise, RPtronics - LE SERBON A freely chooses the carrier. RPtronics - LE SERBON A bears the risks related to transport until delivery, that is to say until the physical delivery of the goods to the recipient indicated at the time of the order or to his representative who accepts it. The Buyer must refuse delivery if the package or goods are damaged, missing or if the package has been opened or repackaged. In the event of loss or damage, the Seller invites the Buyer to contact him via the contact form, or by telephone.

Article 6: CLAIMS, GUARANTEES, RETURNS

For any complaints, the Seller invites the Buyer to contact him by going to the contact form on the RPtronics - LE SERBON A website, or by telephone. If the Buyer is not 100% satisfied with his purchase, he can return his order for a full refund or an exchange of products. The Buyer has 14 days to return the goods, from the date of receipt. Any product to be exchanged or refunded must be returned in its original packaging, including all of the product and its accessories. The full refund of the order is made within 30 days of receipt by RPtronics - LE SERBON A of the returned order, by bank transfer to the Buyer's account.
In the event of a dispute over his payment, the Buyer has a right to complain for 24 months from the date of the transaction.

Article 7: RETENTION OF TITLE

The goods that will be delivered and invoiced to the Buyer will remain the property of RPtronics - LE SERBON A until full payment of their price. Failure to pay may result in the goods being claimed by RPtronics - LE SERBON A, the return being immediate and the goods delivered at the Buyer's expense, risks and perils. During the period from delivery to transfer of ownership, the risks of loss, theft or destruction, as well as any damage that the Buyer may cause, remain his responsibility. The Buyer undertakes, in the event of a receivership procedure affecting his company, to actively participate in the establishment of an inventory of the goods in his stocks and of which the Seller claims ownership. Failing this, the Seller will have the right to have the inventory noted by a bailiff at the Buyer's expense. The seller may prohibit the Buyer from reselling, transforming or incorporating the goods in the event of late payment. If the goods are sold in the meantime, it is up to the Buyer to assign the claim to us and if payments on these claims are made, they must be transmitted to us upon receipt. In order to guarantee payments not yet made and in particular the balance of the Buyer's account in the Seller's accounts, it is expressly stipulated that the right relating to goods delivered but unpaid will be carried over to identical goods from the Seller in stock at the Buyer's, without it being necessary to allocate the payments to a specific sale or delivery.

Article 8: TERMINATION CLAUSE

In the event of non-compliance with one of the Buyer's obligations by the latter, the sale may be terminated automatically and the goods returned to the Seller if it so wishes, without prejudice to any damages that the seller may claim against the Buyer, within 48 hours after the formal notice has remained without effect. In this case, the Seller is authorized to claim from the Buyer a fixed compensation of 10% of the sale amount.

Article 9: PAYMENT

Any payment made to RPtronics - LE SERBON A shall not be considered as a deposit or a down payment.

9.1: PAYMENT METHODS

Payments must be made in such a way that the Seller has the amounts available on the due date shown on the invoice. Payment is made, unless otherwise stipulated on the RPtronics - LE SERBON A website or granted to companies after studying their file, upon ordering:

• By credit card. In the case of payment by credit card, the Buyer must provide their credit card number, depending on the type of card, its expiry date and the cryptogram number (3-digit number on the back of the credit card). RPtronics - LE SERBON A guarantees that the payment is secured by SSL encryption (Secure Socket Layer, secure payment provider SaferPay) in order to protect all data relating to payment methods as effectively as possible. RPtronics - LE SERBON A guarantees that the cryptology methods and services used to secure transactions have been authorised or declared in accordance with current legislation. Secure payment is carried out by In the case of payment by card, the provisions relating to fraudulent use of the payment method provided for in the agreements concluded between the Customer and the card issuer and between the company and its banking establishments apply, in accordance with Article 132-4 of the Monetary and Financial Code. Under no circumstances does RPtronics - LE SERBON A keep credit card numbers, nor does it ever have knowledge of them.
• By bank transfer, to the details that were given to the Buyer. Any costs are the responsibility of the Buyer. The order paid by bank transfer is taken into account upon receipt of the transfer by RPtronics - LE SERBON A, except weekends and public holidays (in this case, the order is taken into account the following working day)

9.2: SUPPORTING DOCUMENTS

For reasons of combating fraud, RPtronics - LE SERBON A reserves the right to accept an order by asking the Buyer to provide proof of identity and place of residence, and the means of payment used. In this case, the order will be processed upon receipt of these documents. The Seller reserves the right to cancel the order in the absence of receipt of these supporting documents or receipt of supporting documents deemed non-compliant.

Article 10: PRIVACY POLICY

The personal information requested from the Buyer is strictly and exclusively necessary for processing his order and may not be communicated to third parties. The Buyer has the right to object, access and rectify data concerning him. Thus, the Buyer may demand that information concerning him that is inaccurate, incomplete, ambiguous, outdated or whose collection or use, communication or storage is prohibited be rectified, completed, clarified, updated or deleted. If the Buyer wishes to exercise this right, he simply needs to notify us in writing via the RPtronics - LE SERBON A contact form.

Article 11: COMPUTER PROBLEMS

The Buyer is aware of the characteristics of the Internet computer network and in particular the possibility of connection interruptions, server failures, electrical problems or others (the list is not exhaustive). RPtronics - LE SERBON A cannot be held responsible for the consequences of such events and will be released from any obligation towards the Buyer. No claim may give rise to any compensation or penalty whatsoever.

Article 12: PARTIAL INVALIDATION

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law, decree, regulation or following a final decision by a competent court, the other provisions shall retain their full force and scope.

Article 13: APPLICABLE LAW

These general terms and conditions of sale are subject to Hungarian law. The application of the Vienna Convention on the International Sale of Goods is expressly excluded. The computerized records and files of RPtronics - LE SERBON A will be considered by the parties as proof of communications, orders, payments and transactions between the parties, unless proven otherwise. All disputes relating to the formation, execution and termination of contractual obligations between the parties that cannot give rise to an amicable settlement will be submitted to the French courts. The fact that RPtronics - LE SERBON A does not avail itself at a given time of one of the clauses of these general terms and conditions of sale, cannot be considered as a waiver to avail itself subsequently of these same clauses.

Article 14: COMPANY

Logistics center :

RPTRONICS - LE SERBON A.
78 allée primavera
Centre UBIDOCA, 21530
Pringy
74370 ANNECY
FRANCE

Company Headquarters :

RPtronics - LE SERBON A
újvilág út 4
5141 Jásztelek
Hungary
VAT number : HU49342471