Conditions générales de vente

Article 1: APPLICATION OF CONDITIONS

The Seller is defined below as RPtronics. The Buyer is defined below as any individual or legal entity, company, business, association, or private individual using the RPtronics website who signs and accepts these general terms and conditions of sale. These general terms and conditions of sale apply exclusively to all sales concluded by RPtronics, whether acting on its own behalf or on behalf of its principals. Any other conditions are binding on the Seller only after written confirmation from the Seller. The information provided on the RPtronics website, including catalogs, photographs, price lists, notes, etc., is for informational purposes only and may be modified by the Seller without prior notice. Placing an order or accepting an offer from the Seller constitutes unreserved acceptance of these general terms and conditions of sale. These general terms and conditions of sale may be modified at any time and without prior notice by RPtronics, and such modifications will apply to all subsequent orders. RPtronics may occasionally modify certain provisions of its general terms and conditions of sale; therefore, we strongly advise the Buyer to review them before each order confirmation. The Buyer acknowledges being fully aware that their agreement to the content of these general terms and conditions of sale does not require a handwritten or electronic signature, insofar as the Buyer wishes to order products presented in the RPtronics online store. The Buyer is deemed to have accepted all the provisions of these general terms and conditions of sale without reservation.

Article 2: ORDERS

Offers are valid while stocks last at our suppliers. Quotes are valid for seven calendar days unless otherwise stated on the quote. We take great care in providing essential product information and specifications online, notably through technical descriptions from our various partner suppliers and product photographs.

2-1: PRODUCT DESCRIPTION

The essential characteristics of the products are indicated in the product sheet, which generally includes a photograph of the product and details its features. The Seller's suppliers may change the technical specifications of the products without prior notice. RPtronics reserves the right to update or improve its technical specifications or to withdraw its products and/or peripheral products from sale at any time.

2-2: PRODUCT AVAILABILITY

In the event that an ordered product is unavailable, RPtronics may provide a product of equivalent quality and price. Offers are valid subject to availability from RPtronics' suppliers. The Seller undertakes to inform the Buyer by email within eight business days and to indicate the expected delivery time for the product if it becomes available after the order has been placed. In the event of partial unavailability of products, RPtronics may split the order. Available products will then be shipped once all other products are available. If an ordered product is unavailable, particularly due to the Seller's suppliers, the Buyer will be informed as soon as possible and will have the option to cancel their order. The Buyer will then have the choice of requesting a refund of the sums paid within 30 days of payment, by bank transfer, or waiting for the products to become available and be delivered.

2-3: STEPS TO COMPLETE THE ORDER

The Buyer may place an order by creating a customer account with a username and password, or order without creating an account if they are an individual. The order will only be definitively registered after the required information has been entered and final validation has been completed. When the Buyer registers the order by selecting a payment method, the sale is considered concluded. The Buyer's validation of the order constitutes an electronic signature which has the same legal value between the parties as a handwritten signature. RPtronics reserves the right to cancel or refuse any order from a Buyer with whom there is an existing dispute concerning payment for a previous order.

2-4: ORDER CANCELLATION

Orders placed on the RPtronics website are automatically cancelled if payment is not received within 8 calendar days. Once the Buyer has validated their order, they are considered to have knowingly accepted and agreed to these general terms and conditions of sale without restriction or reservation. This includes the prices, volumes, and quantities of the products offered for sale and ordered. The Buyer's order must be confirmed by RPtronics via email. RPtronics recommends that the Buyer keep this information in a printed or electronic document.

Article 3: PRICE

The prices displayed on the RPtronics website are in Euros (€), excluding delivery charges and any applicable technical fees, which will be indicated before order confirmation. The prices shown on the order after confirmation and registration are final and binding. If prices decrease after order confirmation, the Seller will not, under any circumstances, reimburse the Buyer for the difference. If prices increase, the Seller is committed to delivering to the Buyer at the price fixed at the time of the order. Prices are expressed inclusive of VAT, or exclusive of VAT for registered customers who have provided a valid intra-community VAT number. Full payment is due upon ordering. Under no circumstances will payments be considered as deposits or down payments. The full amount of the order will be collected upon order confirmation (debit to the bank card used for the transaction), or, in the case of payment by bank transfer, upon receipt of the transfer.

Article 4 : LIVRAISON

Products are delivered to the address provided by the Buyer when placing the order, within 2 to 3 days. The order is shipped with a tracking number provided by the carrier. The Buyer must verify the completeness and accuracy of the information provided. Delivery times are indicated in business days and are calculated from the date the order is confirmed. A delivery delay shall not, under any circumstances, entitle the Buyer to any compensation or penalty whatsoever. The Seller encourages the Buyer to notify them of any delivery delay exceeding three days to allow them to initiate an investigation with the carrier. Investigation times may vary from 2 to 3 days, depending on the carrier. If the package is located during the investigation period, it will be immediately delivered to the address specified by the Buyer. During this investigation period, no refunds, credits, or replacements will be issued. The Seller will keep the Buyer informed in a timely manner of the cases and events listed above. In all cases, timely delivery is contingent upon the Buyer being up-to-date with all obligations to the Seller, regardless of the reason.

Article 5: TRANSPORT

Unless expressly agreed otherwise, RPtronics freely chooses the carrier. RPtronics bears the risks associated with transport until delivery, that is, until the goods are physically handed over to the recipient indicated at the time of the order or to their representative who accepts them. The Buyer must refuse delivery if the package or goods are damaged, missing, or if the package has been opened or repackaged. In case of loss or damage, the Seller invites the Buyer to contact them via the contact form or by telephone.

Article 6: CLAIMS, WARRANTIES, RETURNS

For any complaints, the Seller invites the Buyer to contact them via the contact form on the RPtronics website, or by telephone. If the Buyer is not 100% satisfied with their purchase, they may return their order for a full refund or an exchange. The Buyer has 14 days from the date of receipt to return the merchandise. Any product to be exchanged or refunded must be returned in its original packaging, including all components and accessories. In the event of a payment dispute, the Buyer has 24 months from the transaction date to file a claim.

Article 7: RETENTION OF TITLE TO PRODUCTS

The goods delivered and invoiced to the Buyer shall remain the property of RPtronics until full payment of the price. Failure to pay may result in RPtronics reclaiming the goods, with immediate return at the Buyer's expense, risk, and peril. During the period between delivery and transfer of ownership, the Buyer shall bear all risks of loss, theft, or destruction, as well as any damage they may cause. In the event of insolvency proceedings affecting its business, the Buyer undertakes to actively participate in the preparation of an inventory of the goods held in its stock for which the Seller claims ownership. Failing this, the Seller shall have the right to have the inventory drawn up by a bailiff at the Buyer's expense. The Seller may prohibit the Buyer from reselling, processing, or incorporating the goods in the event of payment delays. If the goods are sold in the meantime, the Buyer must assign the claim to us, and any payments made on these claims must be forwarded to us immediately upon receipt. To secure payments not yet made, and in particular the outstanding balance of the Buyer's account in the Seller's books, it is expressly stipulated that the rights relating to goods delivered but unpaid will extend to identical goods from the Seller held in the Buyer's inventory, without the need to allocate payments to a specific sale or delivery.

Article 8: TERMINATION CLAUSE

Should the Buyer fail to fulfill any of its obligations, the sale may be automatically terminated and the goods returned to the Seller at its discretion, without prejudice to any damages the Seller may claim from the Buyer, within 48 hours of a formal notice to comply remaining unheeded. In this case, the Seller is entitled to claim from the Buyer a fixed penalty of 10% of the sale price.

Article 9: PAYMENT

Any payment made to RPtronics cannot be considered as a deposit or down payment.

9.1: PAYMENT METHODS

Payments must be made in such a way that the Seller receives the funds on the due date indicated on the invoice. Unless otherwise specified on the RPtronics website or agreed upon with companies after review of their application, payment is due upon ordering: - By credit card. Bank details are entered via a secure SSL server, guaranteeing the security and confidentiality of the information provided during the transaction. Under no circumstances does RPtronics store credit card numbers, nor does it ever have access to them. - By bank transfer, to the account details provided to the Buyer. Any associated fees are the responsibility of the Buyer. - By Sofort payment, to the account details provided to the Buyer. Any associated fees are the responsibility of the Buyer.

9.2: SUPPORTING DOCUMENTS

For fraud prevention purposes, RPtronics reserves the right to request proof of identity, address, and payment method from the Buyer before accepting an order. In this case, the order will be processed upon receipt of these documents. The Seller reserves the right to cancel the order if these documents are not received or are deemed non-compliant.

Article 10: PRIVACY POLICY

The personal information requested from the Buyer is strictly and exclusively necessary for processing their order and will not be shared with third parties. The Buyer has the right to object to, access, and rectify their personal data. Therefore, the Buyer may request that any inaccurate, incomplete, ambiguous, outdated, or unlawfully collected, used, disclosed, or stored information concerning them be rectified, completed, clarified, updated, or erased. If the Buyer wishes to exercise this right, they simply need to notify RPtronics in writing via the contact form.

Article 11: COMPUTER PROBLEMS

The Buyer is aware of the characteristics of the internet network, including the possibility of connection interruptions, server failures, electrical problems, or other issues (this list is not exhaustive). RPtronics shall not be held liable for the consequences of such events and shall be released from all obligations to the Buyer. No claim shall entitle the Buyer to any compensation or penalty whatsoever.

Article 12: PARTIAL NON-VALIDATION

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law, decree, regulation or as a result of a final decision of a competent court, the other provisions shall remain in full force and effect.

Article 13: APPLICABLE LAW

These general terms and conditions of sale are governed by Hungarian law. The application of the Vienna Convention on the International Sale of Goods is expressly excluded. The computerized records and files of RPtronics shall be considered by the parties as proof of communications, orders, payments, and transactions between them, unless proven otherwise. Any disputes relating to the formation, performance, and termination of contractual obligations between the parties that cannot be resolved amicably shall be submitted to the Hungarian courts. RPtronics' failure to enforce any provision of these general terms and conditions of sale at any given time shall not constitute a waiver of its right to enforce such provision at a later date.

Article 14: COMMERCIAL ENTERPRISE

RPtronics - LE SERBON Arnaud EV, 5141 Jásztelek, újvilág út 4, Hungary. Intra-Community VAT number: HU49342471. Business registration number: 59037965